EnCOMPASS: Multicultural Aged Care Connector

The EnCOMPASS: Multicultural Aged Care Connector program is a partnership between FECCA and local community organisations to provide navigational support to older people of Culturally And Linguistically Diverse (CALD) backgrounds and their communities to access the aged care system and other supports.

FECCA has been funded by the Commonwealth Department of Health to lead the EnCOMPASS program until June 2023.

Find your local EnCOMPASS Connector

There are EnCOMPASS Connectors funded across all States and Territories in Australia. They are located in a range of areas in urban and regional locations and can provide in-language support.

You can find your closest EnCOMPASS Connector by selecting your State or Territory:


The objectives of the program are to:

Provide individual navigation to seniors of CALD backgrounds, which is inclusive of their carers and families, through a strengths-based, no-wrong-door case management approach;
  • Provide culturally appropriate, tailored information about accessing aged care;
  • Build capacity of CALD older people, their loved ones and communities on ageing and to engage with the aged care system; and
  • Contribute to an evidence base on the issues and barriers affecting older people from CALD backgrounds in navigating ageing and the aged care system, including collecting data to evaluate the program.
  • The intended outcomes of the program are: 

    • To improve understanding of the challenges faced by seniors from CALD backgrounds, their families and carers when navigating ageing and the aged care system; 
    • To develop solutions to address the challenges and barriers faced by older people from CALD backgrounds when navigating the aged care system; 
    • Empower and support people from CALD backgrounds through their engagement with the My Aged Care call centre and website; 
    • Provide a greater understanding to people from CALD backgrounds of ageing, the aged care system and the supports that are available to them; and 
    • Increase the number of people from CALD backgrounds who access appropriate aged care services and supports which meet their needs.

    To deliver the program, local partners have been selected by FECCA to engage a 1.0 FTE Specialist Support Worker (called EnCOMPASS Connectors) to provide information and one-on-one case management to seniors from CALD backgrounds through a strengths-based and no-wrong-door approach. EnCOMPASS Connectors will support seniors regardless of level or complexity of need.

    Local partners and their EnCOMPASS Connectors will also deliver a series of community development activities to build the knowledge and ability of their community in ageing, aged care and to support their seniors.

    Information Sheets

    Feedback, Complaints and Compliments

    If you would like to share feedback about your experiences with the program, you can access the EnCOMPASS Feedback, Complaints and Compliments Form online.

    You can also contact the FECCA team for more information at encompass@fecca.org.au or on 02 6282 5755

    This program is delivered under funding from the Commonwealth Department of Health.