A new model for regulating Aged Care
FECCA’s submission to the Department of Health and Aged Care regarding the new model for regulating aged care emphasises the need for culturally appropriate and inclusive reforms to improve the quality and accessibility of aged care for culturally, ethnically, and linguistically diverse (CALD) communities. The submission draws on feedback from over 200 older persons and carers from CALD backgrounds, highlighting critical issues such as language barriers, inadequate interpreting services, and the lack of accessible information about rights and services. FECCA advocates for the creation of “Regulatory Hubs” in each Aged Care Planning Region to foster engagement, education, and empowerment at the community level. These hubs would support local engagement, ensuring that older persons and carers can understand and navigate the aged care system more effectively, particularly those in remote or isolated areas.
FECCA also emphasises the importance of a cultural shift within the aged care sector, suggesting that the Aged Care Quality and Safety Commission should play a leading role in driving this change. The submission calls for the development of a “Service Charter” to clarify the Commission’s role in addressing complaints and ensuring transparency in its operations. FECCA highlights the need for a more robust and sustainable system to support aged care workers, especially those from CALD backgrounds, who often face challenges such as low pay, inadequate training, and a lack of standardised practices.
